Course 10 - The Lion's Share

1 Day Workshop

The course encourages delegates to think big, think creatively, and actively seek and develop large and long-term accounts. The Lion's Share places emphasis on practical exercises and aims to build on the entrepreneurial skills of every salesperson.

Course 11 - Outselling the Competition

1 Day Workshop

By examining the strengths and weaknesses of competitors, delegates will understand why customers use their competitors, learn how to overcome objections, identify opportunities and win business from competing advertising media.

The course is appropriate to all sales staff and can be tailored to meet the specific requirements of sales teams.

Course 12 - Selling in Tough Markets

1 Day Workshop

Why do companies advertise... and what happens when they stop? Salespeople are encourages to look at advertising from their client's point of view. Experimental games demonstrate how and why budgets are cut, and why some companies suffer more than others.

Course 13 - Creative Writing Skills

1 Day Workshop

Creating correspondence that produces results

This course focuses on the often undervalued medium of the sales letter. It encourages the attitude that any correspondance should persue a clearly defined, sales-related objective.

Delegates will acquire proven techniques to enhance their written communication, giving them purpose, impact and a far greater probability of achieving the desired result.

Course 14 - Handling Incoming Calls

1 Day Workshop

First impressions are all-important. As the first point of contact in an organisation, receptionists must take a professional and caring approach to callers.

This CLT Training workshop looks at buying and selling from the customer's point of view, using role play and case studies to demonstrate the effective handling of incoming calls.

Delegates will be able to uncover needs, provide solutions and upsell.

Course 15 - Customer Care

Introduction to Sales

1 Day Workshop

Customer care is about putting yourself in the customer's position and taking a commonsense, problem-solving approach to their needs; it's about taking responsibility and presenting yourself and your organisation effectively, courteously and with pride.

Using case studies, role play, and discussions, this challenging workshop will make a valuable contribution to any progressive training programme.

Course 16 - Planning Your Time for Profit

1 Day Workshop

The busy executive's most valuable commodity is time. This course will enable salespeople to be more effective in servicing their database or territory, and will help managers to plan and manage their time with confidence.